The patient was hospitalized, and he was very anxious and depressed. Knowing Bryanna being an empathic, compassionate, and selfless/caring nurse, she built a trusting relationship with her patient and found out that he was coordinating his sister's wedding and now he is being hospitalized with an NG tube.
Bryanna became so involved and reassured the patient that she will be able to help him get through this. On the day of the wedding, she got the patient all dressed up and got him ready for the wedding. She set up his Facetime so he would be able to give his speech. Bryanna went ahead and alerted all the other team members and placed a Do Not Disturb sign on his door. The patient was so appreciative and pleased and really wanted to thank Bryanna for her involvement in his care and for going the extra mile.
The patient also gave feedback to the call center and described the team as "courteous, respectful, helpful, kind, and overall very cheerful."