I was admitted to Carli's unit for observation and further testing after my Emergency Department visit. Up until this visit, I was active and healthy. As one can imagine, it was a scary and confusing time for me and my family. COVID-19 added another layer to this stressful situation.
Ms. Carli treated me like a family member. Upon entering my room, she greeted me in a caring, upbeat manner. As she settled me into my bed, she engaged in "small talk" to ease my mind a bit, making a personal connection. She quickly started the monitoring devices and answered my questions. She was attentive even when I didn't use the nurse notification system. She truly was "just checking in" to make sure I was okay, both body and spirit. When she administered medication, she told me what it was and why it was prescribed. Again, answering my questions with a positive attitude.
When her shift ended, she came by to tell me good-bye and that she would see me in the morning. When Ms. Carli arrived the next morning, she came in to greet me with the same infectious, positive attitude. I had several tests scheduled and with each one, she took her time explaining the medications, forms, and procedures - her knowledge was so helpful. My husband wasn't allowed to visit prior to the testing, so having a caring person "with me" meant so much.
Since then, I am still trying to navigate my way through the healthcare system. And it is very clear to me, with all the healthcare professionals I've seen, Ms. Carli is a standout! She made me feel important, showed compassion, and true concern.
Riverside Regional Hospital, your facility is lucky to have Ms. Carli Lemelin.