This experience has been overwhelming, to say the least. When we transitioned from PICU her face was one of the first we saw. She has been compassionate to not only my daughter but to us as a family as well. Questions or concerns are handled immediately with a calm reassurance that eases my anxiety as well as my daughter's. She thought outside the box to increase oral intake, offering several options. Finally deciding on hot chocolate. She returned to the room with a Starbucks design on the cup. For a teenager it really made her giggle which in turn cheered my heart to see the amount of caring and time invested. When she is needed, she comes immediately but also gives my daughter time to rest when she is asleep. There is always a fresh beverage on her table, and she offers different choices to find her interests. She has coordinated with all teams involved in my daughter’s care, making sure everything is covered. Pain has been addressed as needed and effectively. She really listens and Involves my daughter not only In conversations but hears what she has to say. Thanks for having such an amazing staff but especially for her! Sanitation is always addressed before and after she comes in and her calm demeanor alleviates doubt and apprehension from such a traumatic experience.