Carol’s 36-year tenure in healthcare includes services as an Emergency Department/Trauma Registered Nurse, Quality Improvement Advice Nurse, Patient Safety Officer, Hospital Quality/Risk/Patient Director, and now, the Kaiser Permanente Northern California Regional Director for Risk Management and Patient Safety. Throughout her roles, she consistently demonstrates visionary leadership, a trailblazer spirit, and a go-to attitude with an unwavering commitment to patient and staff safety. 
 
Carol serves as the subject matter expert in the Risk Management portfolio and maintains a current pulse on the healthcare industry to ensure best practices are considered and implemented to achieve the best outcomes. She doesn’t settle for the status quo and tirelessly spearheads Regional projects to enhance and optimize programs among our 21 medical centers. Carol’s situational awareness of the organization and industry is complemented by a high attention to detail. This resonates in the oversight and management of risk and safety events. The program diligently provides consultation on hundreds of events annually while also seeking patterns and trends among learnings and contributing factors for organizational sharing and harm prevention. 
 
Carol achieves all this while staying customer service-focused and creating a safe environment for honest discussion and feedback among her team, medical center leaders, and key stakeholders. Whether leading a Situation Team Management meeting about an NCAL-wide safety concern, seeking user feedback on workflows, or communicating policy changes, individuals speak up, share their unique perspectives, and verbalize appreciation for feeling heard. 
 
Carol is not only client-focused but also caring and compassionate in her professional achievements. She actively advocates for equity and remains person-focused in the workplace. Her thoughtful and caring nature pours out through her demeanor and actions. She is an authentic individual and selflessly showcases her willingness to help other KP NCAL teams and departments when they are in need, even if it means adding more to her plate. 
 
The Regional Risk Management team appreciates Carol’s leadership and feels seen, respected, and heard. As a team, we thank Carol Lucido for her commitment and dedication to being a highly reliable organization. Her expertise is unmatched, she diligently executes a high level of care within her team and throughout the NCAL medical centers and KP markets. Carol embodies the Regional DAISY Nurse Leader every day with her compassion, experience, and vision to decrease patient harm.