Carole's story is ongoing, and her examples are never-ending. She is the true calm within a department that experiences sporadic storms. Her voice never rises. You will never see her flustered or angry. She just gets the problems solved in a cool, calm and logical manner. She constantly strives for a win-win solution. She always listens attentively to all staff members and never lets anyone feel rushed, even though we all know that her daily plate is extremely full. Her responses are always positive and supportive of the staff, always with the focus that patient care is the number one priority!