Caroline cared for me in the intensive care unit during the first night after my heart operation. It was my first experience of a significant operation or of being in an intensive care unit, and I can only describe the care I received from Caroline as first class. Caroline is clearly very experienced and capable and she also brings a warmth and humanity to her work. I knew that I was in very good hands, and that made me feel more at ease than I would have otherwise. I didn’t sleep much that night, so I remember us talking about all kinds of things whilst Caroline also monitored my progress and ensured I had all of the right medication. She also came to visit me on the ward after I was released from ICU, and it was great to see her again. I will always be incredibly grateful for the care I received from Caroline and her talented colleagues in the ICU.