I've recently suffered a setback that required consultation with a neurosurgeon. I had been flat on my back for several weeks in serious pain, and had finally gotten a referral to consult with a physician at the Brain & Spine Institute. As I have experienced all too frequently, I expected it to be a real hassle scheduling an appointment. Not only did Carrie Turner step up to the plate to professionally and efficiently coordinate my appointment, but she did so with genuine care and concern. She helped me navigate through the process for not only my initial appointment, but with the immediate follow-up to referrals for pain management and physical therapy.

Throughout this entire process, I have been so impressed by her personal commitment to not only doing her job but doing so with a positive and upbeat attitude that reflects so well upon the organization she represents. I have dealt with dozens of people over the past month, and all of them, without exception, could take a lesson from Carrie on how to make a positive impact on people like myself who benefit from her efforts. She deserves recognition and stands out TALL in the healthcare community. If there were more people like Carrie working in human relationship capacities, the "system" would be so much more efficient, and people in your care would feel so much better about the experience. Bravo to Carrie Turner for being a rockstar not only at this practice but also within the entire healthcare system. You need to figure out how to duplicate her DNA for future hiring purposes ... I am so grateful to her for making my life easier when I really needed help and positive support. It's tough when you're compromised, and things are difficult to navigate at every turn; having a pro like Carrie, who CARES and gets the job done, made a difference.

FYI - I am a national marketing columnist for a b2b trade publication, and I cover customer service as a topic to remind my readers and audience of how important it is to take care of your customers. I wouldn't be surprised if Carrie doesn't show up in a future column. I'm not quick to praise or take time from my busy schedule to go to a website and write a nomination, but I did so because the world needs more healthcare practitioners like Carrie. I hope you choose to honor and recognize her for her exemplary performance.