Cassie always welcomes her patients with a big smile. My mom can feel her passion and relaxes better when Cassie enters the room. I recently moved my mom, a breast cancer patient, from her home in Greenville, NC, to Whiteville, NC. Not only did she have to get used to a new home living with us, but she had to find a new healthcare home for her continued cancer treatment and follow-up care.

Cassie has made that process seamless for mom and me. She never rushes mom, and if she is a bit anxious, she will sit down and talk to mom until she calms, truly compassionate care. Mom said she feels the total care, not like she is just a number or code pushed through the system. Plus, her blood draws never bruise my mom, who is also a diabetic.

Now, Cassie has been promoted to Navigator, and once again, mom needed her assistance in getting a piece of the original tumor that needed to be looked at for the Breast Cancer Index Score. Thinking this would be difficult, Cassie responded, "Don't you worry, I will get it all done for you." And, yes, she called Greenville, NC, and all was done without us having to even make one call, a complete smooth transition! Having been a health administrator in the past, I have been very impressed not only with her technical skills, but also with her personal, compassionate care. Exceptional!