Catalina has been caring for my grandma for the past 3-4 days in the ICU. There are many moments that she’s demonstrated incredible professionalism and empathy for my grandmother and my family since the start. What stood out the most to me is the way she got to know all my family members, and in particular, she identified the person that needed the most support with our situation – which is my mom. Her incredible dedication to my grandmother’s care in partnership with the healthcare team has been appreciated more than words can describe.