... As many units go, ours can be quite challenging and Catherine Norton is amazing with all patients and family she encounters. There is one patient that she truly demonstrated such empathy and grace.

This young lady was dealing with some very difficult circumstances and had been for quite a while. The hospital setting can be extremely stressful for patients and at times tensions run high and care can be difficult. This particular case was quite challenging...enter Catherine. Her gentle touch, kind demeanor and most importantly empathy allowed this patient to develop trust with the staff on our unit. During the shifts they were together the patient opened up about the difficulties she had encountered and Catherine was able to give the patient the care she needed (through communicating with physicians and case management).

Often times the hospital setting can be fast moving and abrasive, honestly quite scary for the patient. Catherine reminds me of the importance of "seeing the patient" stepping back and remembering why I am truly here. She is kind and so full of compassion for all she encounters.