I’ve had the privilege of witnessing Charlene grow from a shy and timid new grad to the confident and knowledgeable charge nurse that we all know and love. Charlene has the challenging task of navigating her entire team through the busiest of shifts. Despite the limited resources, Charlene is able to work through the most chaotic shifts with grace and professionalism. She is well organized, compassionate, and hard-working. Despite her endless list of tasks she completes, she still finds time to lend a hand to her neighboring units with codes and rapid responses. Throughout the years, Charlene has had endless encounters that make her worthy of recognition. The most recent that comes to mind is a story about a patient transfer. On a busy night, full of admissions, one of her nurses transferred in a patient from the ICU. Upon transfer, the patient became upset about the changes made to his medication regimen. The bedside nurse attempted to explain policy and procedures, but the patient was not satisfied; therefore, the matter was escalated to Charlene. Despite the fact that she was busy that night, she took the time to talk to him and address his concerns. She reassured him that they would do absolutely everything in their power to provide the best and safest care they could. Charlene made sure that the patient knew that in that moment, nothing else mattered. She spoke to him with tenderness and care. She was able to turn that entire mood in that room into positive vibes. In the end, the patient appreciated her approach and thanked her for being so kind during a moment when he wasn’t. Charlene lives our values every single day she comes to work, and that’s something to admire. Thank you, Charlene; East Campus is grateful for everything you do.