Chelsea is a vibrant energetic nurse in our ambulatory practice who goes above and beyond to improve patient care. Health care has become a difficult arena for patients to navigate especially in recent years. Chelsea is an expert at identifying barriers and moving them out of the way. Numerous patients have commented on her ability to problem solve on their behalf.

One example, in particular, involves a patient who had been previously compliant with her diabetic regimen. Recently her HgA1C jumped into the 9.0 region. We referred her to a nutritionist who did a consult via telehealth with her. During that call, the patient admitted that she was embarrassed to say her insurance was no longer paying well on a few of her medications. She had started rationing her meds in order to afford her groceries. The dietician passed on that information to me and I passed that to Chelsea. Chelsea worked her magic. She contacted the patient and in a helping manner informed the patient we were here to help. She identified the patient was getting her meds from a non-preferred pharmacy. This was corrected and her cost of meds plummeted making them affordable again. She went a step further and enrolled her in a special program with the drug company itself for another medication costing over $300 per month and managed to get the medication for free. This is how Chelsea approaches many of the patient issues in our office. I am always impressed at how that extra step she takes walks a mile for the patient!