I am a widow in my mid-seventies living with a challenged son. I accidentally cut my pointer finger on my left hand and when I arrived a nurse came smiling, reassuring me as she examined my injury and got me to a doctor quickly. Cheryl returned often to check on me and answered my question. She reassured me each time that I was in good hands. My blood pressure was very high, and I became upset and Cheryl took the time to explain in medical terms that I could understand why my blood pressure might be high. I felt I was in the right place with the right help. Cheryl was uplifting, caring, kind, and respectful to an old woman alone late at night. The patience and explanation of each step reassured me and I left with a clear understanding when I was discharged from the ED.