Chloe has always excelled in the classroom and the clinical setting. However, one day sticks out in my mind with her encounter with a patient. In report, Chloe was told that this patient was very grumpy and refused most daily cares and interventions. Some students may be intimidated by hearing this, however, Chloe took this in stride. Chloe was able to complete all this patient's care, and he was very thankful, thanking her for taking the time, being so kind, and even putting the lotion on his legs. The primary nurse for this patient told me how pleased he was with Chloe's care and rapport with this patient.