October 2020
Christine
Pickard
,
RN
Surgical
Centra Health
When people are at their weakest point, we often get to see what they're made from. I've never been in the hospital before, with the exception of my birth I suppose. Last week I found myself in a crisis weak point, in a way that I never expected. The details of my emergency surgery are not the important part, and they're not the reason that I'm writing to you today. I am writing to tell you about two fine ladies who were at my service pre and post-surgery. I was in the hospital for three days, and I wanted to highlight some exceptional service points, for which I was the benefactor.
When I arrived on Tuesday morning, I was greeted by nurse Christine. She was my 7 am to 7 pm nurse, or so I learned. I am nearly 50, and fear is not a normal emotion in my regular paradigm, but I was genuinely afraid, mostly of the unknown. She took the time to talk to me about seemingly meaningless details, but they had a lot of meaning to me. She was kind, and it set me at ease. I could tell, by the way, she shared little bits and pieces of her own story, that we were destined to cross paths. I could tell that she was not just there to collect a paycheck. She was businesslike in terms of her skills, but she was very compassionate in the way that she shared. I quickly appreciated her dispositions and her willingness to help me. She served me for two days of my three-day stay, and I wanted to acknowledge her high standard of quality in dealing with people not only in their health impairment but also in their emotional situation. It was almost instinctual that she saw I was hiding my distress. I know nurses can't work 24 hours, but I really missed her when I knew she was leaving at 7 pm. I knew she'd be back the next morning because I asked. It gave me something to look forward to.
As I said, I've never had a hospital experience before, but I am glad that the organization in my hometown keeps this kind of staff available when our time of need arises. I am thankful to have had these two young ladies in my corner through my crisis moment. With the coronavirus, I was afraid that I wouldn't be able to even have my wife visit, and she didn't get to until post-surgery, but these two ladies were by my side.
These two ladies were DAISY Nurses in my world.
When I arrived on Tuesday morning, I was greeted by nurse Christine. She was my 7 am to 7 pm nurse, or so I learned. I am nearly 50, and fear is not a normal emotion in my regular paradigm, but I was genuinely afraid, mostly of the unknown. She took the time to talk to me about seemingly meaningless details, but they had a lot of meaning to me. She was kind, and it set me at ease. I could tell, by the way, she shared little bits and pieces of her own story, that we were destined to cross paths. I could tell that she was not just there to collect a paycheck. She was businesslike in terms of her skills, but she was very compassionate in the way that she shared. I quickly appreciated her dispositions and her willingness to help me. She served me for two days of my three-day stay, and I wanted to acknowledge her high standard of quality in dealing with people not only in their health impairment but also in their emotional situation. It was almost instinctual that she saw I was hiding my distress. I know nurses can't work 24 hours, but I really missed her when I knew she was leaving at 7 pm. I knew she'd be back the next morning because I asked. It gave me something to look forward to.
As I said, I've never had a hospital experience before, but I am glad that the organization in my hometown keeps this kind of staff available when our time of need arises. I am thankful to have had these two young ladies in my corner through my crisis moment. With the coronavirus, I was afraid that I wouldn't be able to even have my wife visit, and she didn't get to until post-surgery, but these two ladies were by my side.
These two ladies were DAISY Nurses in my world.