The patient who nominated Claire spoke of the care they received for the two days they spent at St Mary’s Post Op. Claire cared for them both days. ‘She went above and beyond to make my stay as comfortable and informative as possible.’ ‘Without prompting from me, she proactively explained things to me and checked on my comfort levels regularly.’ ‘She never gave the impression that she didn’t have time for me, and she always presented herself in a pleasant manner with a smile.’