Connie exemplifies patient-centered care every day. She is a clinical expert in Coumadin management, but more than that, she cares deeply for patients, their long-term care success, the success of Heartland Cardiology, and ensures best care and practices are followed. If there is an issue, she tackles it and gets to the root of the problem. She tailors care to her patients, accommodates their schedules/preferences, when feasible, to ensure she is doing everything possible to boost their compliance and understanding. She goes above and beyond daily.