Corissa is always willing to help in any situation that arises. She approaches every challenge with a positive attitude and always has a smile on her face. Her kindness and willingness to step in wherever needed make her a true team player and an incredible asset to our unit.

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One specific situation that stands out is when Corissa worked with a newly diagnosed diabetic patient who was extremely anxious about starting insulin therapy. The patient had very limited health literacy, was visibly overwhelmed, and had expressed fear about giving themselves injections at home. It was clear that without the right support and education, the patient’s discharge and long-term management would be at risk.

Corissa took the lead with grace and confidence. She created a quiet, distraction-free environment to help the patient feel at ease, then carefully demonstrated how to draw up and administer insulin using both a pen and syringe. She explained each step clearly and simply, ensuring the patient practiced several times under her supervision until they felt completely comfortable, not just with the technique, but also with understanding why timing, dosage, and injection sites matter.

What truly set Corissa apart was her ability to adapt her teaching to the patient’s learning style. She used visual aids, provided a customized handout with illustrations, and checked understanding using teach-back methods. She also coordinated with pharmacy and case management to ensure the patient had the right supplies and follow-up care in place before discharge.

Because of Corissa’s thorough and compassionate approach, the patient left confident and prepared to manage their care. Even more, she shared her teaching methods with the rest of our team, reinforcing best practices for diabetic education and modeling the kind of patient-centered care we strive for every day. Her work that day didn’t just make a difference for one patient; it elevated our entire department’s standard for chronic disease education.