Courtney House recently cared for a newborn with a two-week sting in the NICU. According to the mother, all of the nurses and staff were amazing, but Courtney stood out for her great care, communication, and compassion. Anytime the mom needed someone, Courtney was right there to answer all of her questions.

On the day the parents thought they would be able to take their baby home from the hospital, unbeknownst to them, their son had a medical complication early that morning that would ultimately delay his discharge. Courtney called and updated the parents and even consoled them. Both parents were devastated and heartbroken that they would have to wait to take their baby home, yet beyond grateful for Courtney's caring and encouraging words, along with the compassion and humanity she gave during such a difficult time.