After roughly 3 weeks, my mom was transferred out of the CVICU and into a step-down unit. Unfortunately, there were some setbacks and my mom was transitioned back into the ICU. It was then that we met Cynthia, and wow - Cynthia surely made a positive impact on the single day shift that she cared for my mom. There was a warmth in her nursing style, but also a confidence that she brought to her communication and decision-making. She was so kind & gentle with my mom and even got her to laugh a little.

Cynthia also understood how difficult this road has been for us as family members, and spent time chatting with us and making us feel at ease with her. Yes, we spoke in depth and in detail about my mom. But, she also expressed an interest in what my mom was like prior to being admitted to the hospital and showed a genuine interest when my dad spoke about their world travels and the travel plans they had made for the near future before my mom’s health setbacks.