Cynthia (Cindi) L Coffey
April 2022
Cynthia (Cindi) L
Coffey
,
MSN, RN, NEA-BC
Echocardiography
Carilion Roanoke Memorial Hospital
Roanoke
,
VA
United States
At the end of their encounter, Cindi decided to go back to the EKG office and set up a new monitor and make sure it was transmitting properly before sending the patient home.
I was planning to discharge a patient after her alcohol septal ablation with a patch monitor. EKG staff had come and placed it in the afternoon but during the period of time between getting the monitor placed and the actual discharge the monitor had alarmed a few times because the connectivity was poor and prompted the patient and her daughter to change the sensor patch. They ended up changing the patch enough times that they only had one extra patch and were feeling insecure about returning to their home in Bland County with only one patch. EKG closes at 4:30 so a clinical administrator volunteered to go down to the EKG office and attempt to find more patches. While she was there Cindi overheard them looking for the patches and offered her assistance. They found the patches and the administrator brought them to me.
Shortly after she arrived, Cindi came up to the unit as well. She had made it out to her car at the end of her shift and felt like she needed to come back and check to make sure that there wasn't something else wrong with the monitor. She proceeded to spend almost an hour with the patient and her daughter while calling the customer service line herself to troubleshoot this monitor. At the end of their encounter, Cindi decided to go back to the EKG office and set up a new monitor and make sure it was transmitting properly before sending the patient home. While she was gone the patient ended up having runs of a new heart block and ultimately stayed the night in the hospital, had her permanent pacer placed the next day, and went home safely.
Moral of the story - Cindi exemplified the qualities that we hope to see in all of our peers on a regular basis. Cindi went above and beyond what is basically required of her, came back inside after her day was completed, and was STILL WORKING on this patient's care when I was leaving the hospital at 1930. Cindi was patient, kind, compassionate, and diligent in her persistence with the customer service reps until the issue was resolved. If we could all work half as hard as Cindi worked for this patient, whom she'd never met, on a regular basis then Carilion would be a better place.
Shortly after she arrived, Cindi came up to the unit as well. She had made it out to her car at the end of her shift and felt like she needed to come back and check to make sure that there wasn't something else wrong with the monitor. She proceeded to spend almost an hour with the patient and her daughter while calling the customer service line herself to troubleshoot this monitor. At the end of their encounter, Cindi decided to go back to the EKG office and set up a new monitor and make sure it was transmitting properly before sending the patient home. While she was gone the patient ended up having runs of a new heart block and ultimately stayed the night in the hospital, had her permanent pacer placed the next day, and went home safely.
Moral of the story - Cindi exemplified the qualities that we hope to see in all of our peers on a regular basis. Cindi went above and beyond what is basically required of her, came back inside after her day was completed, and was STILL WORKING on this patient's care when I was leaving the hospital at 1930. Cindi was patient, kind, compassionate, and diligent in her persistence with the customer service reps until the issue was resolved. If we could all work half as hard as Cindi worked for this patient, whom she'd never met, on a regular basis then Carilion would be a better place.