Daniel Navarro Sandoval
November 2022
Daniel
Navarro Sandoval
,
BSN, RN
5E Transplant
Mayo Clinic Arizona
Phoenix
,
AZ
United States
Daniel delivered excellent nursing care to my husband, but the little things differentiate him from other staff.
Daniel was assigned to my husband, and I observed his incredible Mayo model of care behaviors and Mayo Clinic values in all his interactions. From listening intently to my concerns about keeping my husband safe at home (with cardiac BP issues), he took it upon himself to reach out to the Cardiology PA to share my concerns. I had not requested he do so -- he just observed my concern and followed up with other care team members. Having additional information was helpful as we considered navigating issues at home.
In addition, he provided information and shared knowledge related to my husband’s care plan as well as ideas to help him be successful upon discharge. He took extra time to again hear the patient and family member and was astute in his helping to craft a safe care plan at home. He was following the provider’s orders and then due to his due diligence, he took extra sets of vitals to ensure my husband was stable. You might say, "Oh, that is his job," but I have observed many care team members since being at Mayo Clinic for 18 years and NOT EVERYONE demonstrates the initiative, commitment to quality, care, and compassion that we experienced from this young staff member.
Daniel delivered excellent nursing care to my husband, but the little things differentiate him from other staff. Listening as my husband and I discussed some experiences we have had over the past few years with losses including two losses this year alone, he stopped what he was doing to come over and pause and tell us how sorry he was and that he would be thinking and praying for us. He observed the interactions between my husband and me and inquired about how we met sharing his observation that we had such a strong heart full connection which was very comforting to us as we deal with a new medical diagnosis, the uncertainty of the future, etc. He went out of his way to ensure that we had all the necessary equipment for post-discharge even giving us a couple of additional items to ensure we would not run out. This is compassion and caring at its very best!
With a hurried work pace these days and the acuity level of patients, I think it is easy to just “do your job” and not really have the best interest of the patient – in a holistic way -- be present in each interaction. He not only took care of the physical needs but also the emotional, caring needs. This is what Will and Charlie talk about with “the needs of the patient come first” and Mayo Clinic values. In addition, I know we were quite needy for a period of time, and every time Daniel would get back to his desk/computer to work, I would come out and ask for something that my husband needed. Never did he seem put out. It was a production with having to have COVID garb on, etc., every time. Yet his response was always cheery and respectful, and he acted like my husband was his only patient which, of course, he was not.
Daniel epitomizes mutual respect at Mayo Clinic. Actively listened during conversations and also during conversations where he is a side observer, yet he always contributed with kindness an important idea to help support us. You will never know how important it is to family members and patients to feel the sensitivity, caring, respect, and compassion. He never made us feel inferior or that we just needed to “get on with it” which, by the way, we did experience and feel from other multi-disciplinary care team members. He listened to the whole patient's physical, emotional, and spiritual needs. Because he observed and paid attention to the little details of our dialogue, he knew what was important to us, what our worries were, and we did not have to spell it out -- he just knew, and because of his superb communication, active listening, and compassionate attributes, our experience was nothing short of amazing. We observed positive and respectful interactions with other colleagues and care team members, etc. He would always share his appreciation to others for helping out, etc. He reached out to the PA in Cardiology to communicate concerns, etc. His demonstration of our values was simply outstanding and role model leadership! His attitude was positive and his strong work ethic was evident.
In addition, he provided information and shared knowledge related to my husband’s care plan as well as ideas to help him be successful upon discharge. He took extra time to again hear the patient and family member and was astute in his helping to craft a safe care plan at home. He was following the provider’s orders and then due to his due diligence, he took extra sets of vitals to ensure my husband was stable. You might say, "Oh, that is his job," but I have observed many care team members since being at Mayo Clinic for 18 years and NOT EVERYONE demonstrates the initiative, commitment to quality, care, and compassion that we experienced from this young staff member.
Daniel delivered excellent nursing care to my husband, but the little things differentiate him from other staff. Listening as my husband and I discussed some experiences we have had over the past few years with losses including two losses this year alone, he stopped what he was doing to come over and pause and tell us how sorry he was and that he would be thinking and praying for us. He observed the interactions between my husband and me and inquired about how we met sharing his observation that we had such a strong heart full connection which was very comforting to us as we deal with a new medical diagnosis, the uncertainty of the future, etc. He went out of his way to ensure that we had all the necessary equipment for post-discharge even giving us a couple of additional items to ensure we would not run out. This is compassion and caring at its very best!
With a hurried work pace these days and the acuity level of patients, I think it is easy to just “do your job” and not really have the best interest of the patient – in a holistic way -- be present in each interaction. He not only took care of the physical needs but also the emotional, caring needs. This is what Will and Charlie talk about with “the needs of the patient come first” and Mayo Clinic values. In addition, I know we were quite needy for a period of time, and every time Daniel would get back to his desk/computer to work, I would come out and ask for something that my husband needed. Never did he seem put out. It was a production with having to have COVID garb on, etc., every time. Yet his response was always cheery and respectful, and he acted like my husband was his only patient which, of course, he was not.
Daniel epitomizes mutual respect at Mayo Clinic. Actively listened during conversations and also during conversations where he is a side observer, yet he always contributed with kindness an important idea to help support us. You will never know how important it is to family members and patients to feel the sensitivity, caring, respect, and compassion. He never made us feel inferior or that we just needed to “get on with it” which, by the way, we did experience and feel from other multi-disciplinary care team members. He listened to the whole patient's physical, emotional, and spiritual needs. Because he observed and paid attention to the little details of our dialogue, he knew what was important to us, what our worries were, and we did not have to spell it out -- he just knew, and because of his superb communication, active listening, and compassionate attributes, our experience was nothing short of amazing. We observed positive and respectful interactions with other colleagues and care team members, etc. He would always share his appreciation to others for helping out, etc. He reached out to the PA in Cardiology to communicate concerns, etc. His demonstration of our values was simply outstanding and role model leadership! His attitude was positive and his strong work ethic was evident.