As a patient, having Dawna was a true Godsend. She addressed all my pain needs post-shoulder surgery. She is kind, professional, and truly cared for me as a patient. She is a great observer. My pain level from the surgery was very intense. Dawna recognized a problem with my sling and fixed it. My pain level dropped 50% and remained better than it had been for a period of 24 hours. She truly cares for her patient and their well-being. I love the kind words and conversations' calming effects. She is truly professional.