Debbie Busch – The Troy Daisy Award for Extraordinary Nurses – April 2009 Beaumont Hospital – Troy


Debbie Busch represents the extraordinary nurses at Troy Beaumont. She is an outstanding leader and communicator. Often management will refer to her for input when resolving unit, staff and patient issues. Debbie is an excellent role model and mentor as she is always seeking out professional development opportunities.

Debbie is constantly precepting staff and students. She is the supervisor of all supervisors as she can explain how to do almost anything related to the Pediatric unit as well as many other departments.

Recently Debbie was taking service excellence classes and was discussing with staff how to diffuse situations with dissatisfied families. Debbie instantly identified a disgruntled father standing in front of the nursing station peering down at all the staff. Instead of ignoring this individual, Debbie attempted to help him. He persisted to argue with her for a minute or two. Debbie remained calm throughout the conversation. All the staff remembered Debbie saying was the she would “get back to him as soon as possible” and that he should please “let her know if there was any more she could do for him” as she would be “happy to help”. The gentleman walked away and had no further issues. I think this attests to Debbie’s communication skills and her pursuit of professional excellence as exemplified in patient satisfaction.