June 2022
Debbie
Heinlen
,
RN
Med/Surg
University of Cincinnati Medical Center
Cincinnati
,
OH
United States

 

 

 

Debbie was always respectful, kind, caring, and attentive during my stay.
I was admitted through the ER Dept with chest pain and trouble breathing. It took multiple tests and several days for my diagnosis of a clot in my lung and heart failure. I have been very healthy for most of my life, and to get this news was shocking and devastating to me. My wife stayed by my side the entire time. Debbie was very kind, caring, and informative to us. Although a few days the floor had a minimum amount of nurses, PCAs, Debbie always kept up with all of her tasks for patients, myself included.

Debbie has a great bedside manner. It is refreshing to see someone like Debbie caring for others. I always believe it takes a special person to be in the healthcare field. Debbie is right where she should be in her chosen career. Debbie not only cared for me, but she also answered all mine and my wife's questions and concerns. If it was an answer she didn't have, she would let the doctor know our concerns and questions so they would be addressed by the doctor on the floor.

Part of making me comfortable would also ease my mind to know my wife was also comfortable during my long stay on the floor. Debbie always included my wife in asking her every time if there was anything she could do or get for my wife. Debbie was always respectful, kind, caring, and attentive during my stay. Debbie set the atmosphere in my room every time she entered. With her smile and angel wings, she wears. Debbie has gone above and beyond in all she has done.