DeLinda DeSuze
November 2021
Delinda
Desuze
,
MSN, RN
Hoag 6
NYU Langone Hospital - Long Island
Mineola
,
NY
United States
As you watch DeLinda in motion, her actions both verbal and nonverbal are intentional and direct as a model of expectation.
There are many different definitions of leadership. When discussing the leadership style of this manager, humanism runs deep because as a nurse leader her focus remains people-centered. This manager understands the value of managing up her staff with recognition at daily huddles of all staff mentioned in patient experience comments, discharge call comments, and leadership rounds. This manager creates an environment where attributes of trust, compassion, mutual respect, and ethical behavior are modeled and supported.
For example, as you walk onto this unit, you immediately feel the teamwork present among all staff. Each staff member radiates a sense of pride and accomplishment as you round on patients and staff alike. The staff knows when a problem or concern is raised this manager will work to resolve the issue in collaboration with her staff. This manager continues to motivate her staff through active engagement and shared governance. This manager was instrumental in the transitioning of the unit-based council to a service line council where each medical unit had similar projects and goals. Establishing a cohesive service line council supports teamwork, a collaborative sharing of ideas, and the ability to develop partnerships among the medical units to improve the patient experience.
This unit weathered a vacancy rate greater than 40%. The staff never once focused on this challenge rather their focus remained one of mutual respect and communication. They continued to care for patients and each other to ensure positive patient outcomes and staff resiliency. This manager encouraged teamwork, critical thinking, and a shared vision of how patients and staff are cared for. The patient satisfaction scores resonated positive results as evidenced by FY 21 Q 2; all five domain targets were met, and FY21 Q 2; three out of the 5 domain targets were met.
As you watch DeLinda in motion, her actions both verbal and nonverbal are intentional and direct as a model of expectation. This manager has worked closely to build a collaborative environment among all disciplines in order to support a positive patient transition back into their community.
Before this leader leaves for the day, she thanks the team members for their work. In addition, she visits each patient to inform them she is leaving and the night staff will be here to care for them with kind competent hands. The DAISY Award for Nurse Leaders is awarded to leaders who create an environment of compassion and recognition for others. This manager provides a setting steeped in compassion, which resonates with her staff as patients, and their families are cared for with deep humanity.
Examples of this manager’s compassion include her willingness to provide patient care while and still role modeling professional expectations. In 2019, this manager helped her unit raise over $2,000 with a fundraising effort for the Jones Beach Breast Cancer Walk. Additionally, during the height of COVID, this manager organized with her daughters and community a donation of caretaker snacks and wellness packages for her unit. This manager is active in several hospital committees and councils including Hospital Wide Readmission Council, Falls Council, Safe Patient Handling Council, Quality & Safety Committee, Nurse Managers Council, and Nassau/Suffolk Council. This manager is also active in her community as a member of the National Coalition of 100 Black Woman.
For example, as you walk onto this unit, you immediately feel the teamwork present among all staff. Each staff member radiates a sense of pride and accomplishment as you round on patients and staff alike. The staff knows when a problem or concern is raised this manager will work to resolve the issue in collaboration with her staff. This manager continues to motivate her staff through active engagement and shared governance. This manager was instrumental in the transitioning of the unit-based council to a service line council where each medical unit had similar projects and goals. Establishing a cohesive service line council supports teamwork, a collaborative sharing of ideas, and the ability to develop partnerships among the medical units to improve the patient experience.
This unit weathered a vacancy rate greater than 40%. The staff never once focused on this challenge rather their focus remained one of mutual respect and communication. They continued to care for patients and each other to ensure positive patient outcomes and staff resiliency. This manager encouraged teamwork, critical thinking, and a shared vision of how patients and staff are cared for. The patient satisfaction scores resonated positive results as evidenced by FY 21 Q 2; all five domain targets were met, and FY21 Q 2; three out of the 5 domain targets were met.
As you watch DeLinda in motion, her actions both verbal and nonverbal are intentional and direct as a model of expectation. This manager has worked closely to build a collaborative environment among all disciplines in order to support a positive patient transition back into their community.
Before this leader leaves for the day, she thanks the team members for their work. In addition, she visits each patient to inform them she is leaving and the night staff will be here to care for them with kind competent hands. The DAISY Award for Nurse Leaders is awarded to leaders who create an environment of compassion and recognition for others. This manager provides a setting steeped in compassion, which resonates with her staff as patients, and their families are cared for with deep humanity.
Examples of this manager’s compassion include her willingness to provide patient care while and still role modeling professional expectations. In 2019, this manager helped her unit raise over $2,000 with a fundraising effort for the Jones Beach Breast Cancer Walk. Additionally, during the height of COVID, this manager organized with her daughters and community a donation of caretaker snacks and wellness packages for her unit. This manager is active in several hospital committees and councils including Hospital Wide Readmission Council, Falls Council, Safe Patient Handling Council, Quality & Safety Committee, Nurse Managers Council, and Nassau/Suffolk Council. This manager is also active in her community as a member of the National Coalition of 100 Black Woman.