August 2024
DOD Clinical Deployment Team
at Oracle Cerner
Oracle
Nashville
,
TN
United States
Michael Ofman, MSN-FNP, RN-BSN
Teri Philbrick- BSN, RN
Jackie Lovelock- MSHAI, BSN, RN
Erin Wells- MSN, RN
Blanca Badgett- MSN, RN
Teri Philbrick- BSN, RN
Jackie Lovelock- MSHAI, BSN, RN
Erin Wells- MSN, RN
Blanca Badgett- MSN, RN
The Department of Defense, DoD concluded their electronic medical record implementations 3/28/24. Our world’s largest electronic health record deployment to date, Military Health System-GENESIS or MHS GENESIS deployed over a 5-year timeline to provide a single health record for service members, veterans, and their families. The deployment impacted 9.5 million beneficiaries, 2.5 thousand medical providers, 137 military commands, 25 deployment waves (including a joint Veteran Affairs and DoD facility), and military treatment facilities outside of the USA.
Throughout the 5-year deployment timeline there remained a small, yet mighty contingency of clinical consultant associates aligned to deployments to include: Michael Ofman, Teri Philbrick, Jackie Lovelock, Erin Wells, and Blanca Badgett. This nursing team was aligned to conduct traditional clinical consultant work, in a most non-traditional format.
Oracle was not the prime owner of the electronic health record deployment; instead, the contract was owned and governed by Leidos Partnership of Defense Health, LPDH. This unique alignment positioned our Oracle Clinical Consultants as 3rd party-staff. The team was tasked to deliver an enterprise deployment model whereby each clinical consultant was aligned as Clinical Wave Leader for upwards of 8 Military Treatment Facility sites with a 12-month deployment timeline. The management to staffing constraints and knowledge gaps during deployment posed the need for our clinical consultants to operate as highly skilled generalists. The team embraced agile and collaborative skills to conduct the work aligned to their roles and at a moments notice support work aligned outside of their roles to include design, build, and testing related activities. Ultimately the team’s flexibility ensured work would not go unfinished or no team member left unsupported.
On the front lines of military history our clinical consultants worked to standardize one medical record system across all military branches with the goal of “One Mission, One Fight”. The team collaborated with DoD and LPDH staff to develop hundreds of new clinical workflows foreign in commercial consulting such as Medical Readiness, Mass Deployment, Mass Casualties Response, Mass Vaccination, and Mass Enrollment Processing, along with localizing traditional clinical workflows for inpatient and ambulatory settings for military treatment facilities.
In addition to supporting the rapid-fire DoD timeline our mighty team of clinical consultants devised a plan to engage a single client facing clinical consultant and multi-support behind the scenes team approach to take on yet another concurrent deployment. The team accomplished the deployment and transition of the entirety of the United States Coast Guard, USCG from their paper medical record system to a fully electronic healthcare record in a 13-month worldwide deployment. A tremendous achievement for a team of 6!
The DoD concurrent deployments did not stop during our world-wide COVID-19 pandemic. The clinical consultant team continued the execution of the mission via a newly developed Virtual Deployment Program. Their support of end-user training, integration testing, and other deployment activities of MHS-GENESIS from a virtual posture became the standard model for the team to fulfill Oracle’s contractual obligations and accomplish the DoD’s mission.
I could continue sharing the amazing work of our DoD aligned clinical consultants but know it would take years to tell the full story of their valuable contributions to Oracle, LPDH, the DoD and their collective mission.
Throughout the 5-year deployment timeline there remained a small, yet mighty contingency of clinical consultant associates aligned to deployments to include: Michael Ofman, Teri Philbrick, Jackie Lovelock, Erin Wells, and Blanca Badgett. This nursing team was aligned to conduct traditional clinical consultant work, in a most non-traditional format.
Oracle was not the prime owner of the electronic health record deployment; instead, the contract was owned and governed by Leidos Partnership of Defense Health, LPDH. This unique alignment positioned our Oracle Clinical Consultants as 3rd party-staff. The team was tasked to deliver an enterprise deployment model whereby each clinical consultant was aligned as Clinical Wave Leader for upwards of 8 Military Treatment Facility sites with a 12-month deployment timeline. The management to staffing constraints and knowledge gaps during deployment posed the need for our clinical consultants to operate as highly skilled generalists. The team embraced agile and collaborative skills to conduct the work aligned to their roles and at a moments notice support work aligned outside of their roles to include design, build, and testing related activities. Ultimately the team’s flexibility ensured work would not go unfinished or no team member left unsupported.
On the front lines of military history our clinical consultants worked to standardize one medical record system across all military branches with the goal of “One Mission, One Fight”. The team collaborated with DoD and LPDH staff to develop hundreds of new clinical workflows foreign in commercial consulting such as Medical Readiness, Mass Deployment, Mass Casualties Response, Mass Vaccination, and Mass Enrollment Processing, along with localizing traditional clinical workflows for inpatient and ambulatory settings for military treatment facilities.
In addition to supporting the rapid-fire DoD timeline our mighty team of clinical consultants devised a plan to engage a single client facing clinical consultant and multi-support behind the scenes team approach to take on yet another concurrent deployment. The team accomplished the deployment and transition of the entirety of the United States Coast Guard, USCG from their paper medical record system to a fully electronic healthcare record in a 13-month worldwide deployment. A tremendous achievement for a team of 6!
The DoD concurrent deployments did not stop during our world-wide COVID-19 pandemic. The clinical consultant team continued the execution of the mission via a newly developed Virtual Deployment Program. Their support of end-user training, integration testing, and other deployment activities of MHS-GENESIS from a virtual posture became the standard model for the team to fulfill Oracle’s contractual obligations and accomplish the DoD’s mission.
I could continue sharing the amazing work of our DoD aligned clinical consultants but know it would take years to tell the full story of their valuable contributions to Oracle, LPDH, the DoD and their collective mission.