I ended up in a bed that was self-adjust but because of a physical condition, it creates discomfort on my back. I became quite agitated and asked to be moved to a different bed, one that did not self-adjust. I became more agitated when I found out all the beds self-adjust and aimed my anger at the target Ray. Throughout the evening he remained calm and supportive making sure I was as comfortable as possible. For the remainder of my lengthy stay, he was never anything more than pleasant and professional. He was friendly. I had a procedure that was stressful and will always remember many of the details, but I will also remember the kindness and patience of Ray. My other nurse Laura was cheerful and professional and reassuring. Laura was supposed to be off the next day and I was surprised to see her, she was called to cover on her day off. I heard someone screaming at her and it made me reflect on my behavior with Ray previously. After that encounter Laura came into my room, there was no evidence in her expression or manner of anything stressful having occurred, I never saw anything but care and comfort with professionalism. By the end of my stay, I felt a deep respect and sense of friendship for Ray and Laura. I wanted you to hear my story firsthand from me so that you could hear the true emotion in my heart that I feel for them.