My recovery was very painful after hip replacement surgery when the “block” wore off. Nurse Liz started working with me that afternoon, but I was in a lot of pain. She was scheduled to be off at 7 pm and I told her the next nurse could handle me. She stayed at least another hour to try and rectify my pain. It did eventually get better but her dedication and professionalism during my stay were exceptional. I felt she loved her job and was very good at it.

Thank you, Liz, for demonstrating the role of the healer from our Relationship-Based care model for your patient. Your care made a difference for him, and I’m sure your colleagues appreciated you staying to manage the situation