Ms. Jenkins maintains the trust and confidence of all with whom she engages by providing the vet with education on their health. The veteran feels comfortable enough to trust her with sensitive information about their home life, mental and physical health. For instance, we have veterans male/female who suffer from PTSD/MST. The veterans feel comfortable enough to express the information with Ms. Jenkins. She will implement via orders medications and consults accordingly to assist the veteran. She communicates well with staff without losing the trust of the veteran. She is on weekends, after hours, and/or before the sun comes up. Ms. Jenkins will go out of her way to make sure the vets have everything they need to accomplish a goal. For instance, we have a veteran who has high anxiety regarding the recent diagnosis of having a thyroid problem and had to go for a series of tests. One test was scheduled early in the morning at the medical center. Ms. Jenkins met the vet down at the building and stayed with the vet until the test was completed. Recently, during the pandemic, Ms. Jenkins worked around the clock to make sure each vet being discharged from the domiciliary had all the proper medications, referrals, and proper housing. Yes, she did work with the rest of the staff, however, she is an essential part of the staff.
Ms. Jenkins focuses on serving the veteran by rarely stating no to the resident on anything they asked for from medications to housing. She has a positive answer and if she doesn't know the answer, she will refer the vet to someone who does know the answer. She tirelessly comes and does checks on the veterans on the weekend and sometimes during her vacation. For instance, a vet may have teeth pulled and is unable to eat. Ms. Jenkins will make sure the vet has a soft diet and even go as far as bringing canned soup. Ms. Jenkins believes in second chances. Ms. Jenkins as a screener for the substance abuse program she looks for the good in people and looks at that attribute.
She gives dignity and respect to everyone she meets by discretely handling veterans' medical problems. For example, as people get older, they become incontinent, dementia, STDs, etc. She does not go into detail with staff during meetings. She discreetly informs the staff we need to assist the veteran. Ms. Jenkins rarely tells a veteran she does not have enough time to see them. She will give them an alternate time.
Ms. Jenkins strives for the highest quality and continuous improvement through education. She educates the staff and the veterans. For instance, the recent opiate crisis in the community. She arranged an in-service for the staff. She is constantly providing educational materials to the staff on new medications and guidelines.