Elizabeth Kitchin, RN3: Mental health nurse, level 1

I have met Beth a few times over the last couple of years, and in my recent crisis, she was absolutely amazing. When I was in crisis and not even able to speak due to an autistic shutdown, Beth came out to my house with the response vehicle. Even though I wasn’t able to speak, she still directed all her questions at me rather than my friend, which I really appreciated. She read what I typed to her on my phone and didn’t make me feel like a nuisance for communicating in this different manner. She was calm and kind whilst in my house and even held my hand when I was upset. A few days later, I saw Beth again, this time in the urgent care hub. Again, she was warm, friendly, and comforting. I was still unable to speak verbally, and she was again patient with my written responses on my phone. She respected my wishes and listened carefully to my views on what treatment would be helpful for me; a truly person-centered and caring approach.