Elizabeth Pfeifer, BSN, RN, CPAN

From the time she entered my ER room to the time she saw me off to the operating room, Elizabeth exuded care, compassion, gentleness, wisdom, experience, kindness, and professional competence. Her communication was always clear and effective. She listened very well and asked helpful questions. She expressed and acted on concerns for my well-being. She never left me feeling like an interruption or a bother. Elizabeth’s combination of professionalism and personality is a shining example of the quality of care at CHI Health St. Francis.

Further, I deeply appreciated how she spoke with my partner and me, attending to our shared and different questions. Making sure he knew what to expect as my time in the hospital unfolded.