December 2025
Emily
Manzo
,
RN
Case Management
Loma Linda University Medical Center
Loma Linda
,
CA
United States
She embodies excellence in clinical practice and leads with integrity, kindness, and an unwavering commitment to patient-centered care.
I would like to nominate Emily Manzo, a Case Manager on 13A, for the DAISY Award for her phenomenal mentorship, clinical expertise, and compassionate leadership in guiding both patients and staff through complex discharge planning.
Emily is more than a case manager—she is the go-to resource for our team when navigating complicated insurance barriers and discharge challenges. Her ability to break down complex systems and explain them clearly has helped countless nurses and interdisciplinary staff feel confident in advocating for their patients. She consistently goes above and beyond to ensure every patient has the safest and most appropriate discharge plan.
Her clinical knowledge is matched by her emotional investment. Emily is mentally sharp, empathetic, and deeply committed to the well-being of patients and colleagues alike. She doesn’t just solve problems, she empowers others to understand the discharge process, equipping them with the tools to do the same independently.
One example of Emily’s impact involved a patient with a rare insurance plan and no obvious post-acute placement options. Emily not only researched and contacted multiple facilities, but also mentored me, a new case manager, through the steps, teaching me how to advocate through a payor denial of DME and how to document for a safe discharge. She turned a complicated situation into a learning moment, all while treating the patient and family with compassion and clarity.
Emily truly exemplifies the mission and spirit of Loma Linda University Health. She embodies excellence in clinical practice and leads with integrity, kindness, and an unwavering commitment to patient-centered care. Her presence uplifts those around her, making her an outstanding role model in our nursing community and the perfect candidate for this DAISY Award.
Emily is more than a case manager—she is the go-to resource for our team when navigating complicated insurance barriers and discharge challenges. Her ability to break down complex systems and explain them clearly has helped countless nurses and interdisciplinary staff feel confident in advocating for their patients. She consistently goes above and beyond to ensure every patient has the safest and most appropriate discharge plan.
Her clinical knowledge is matched by her emotional investment. Emily is mentally sharp, empathetic, and deeply committed to the well-being of patients and colleagues alike. She doesn’t just solve problems, she empowers others to understand the discharge process, equipping them with the tools to do the same independently.
One example of Emily’s impact involved a patient with a rare insurance plan and no obvious post-acute placement options. Emily not only researched and contacted multiple facilities, but also mentored me, a new case manager, through the steps, teaching me how to advocate through a payor denial of DME and how to document for a safe discharge. She turned a complicated situation into a learning moment, all while treating the patient and family with compassion and clarity.
Emily truly exemplifies the mission and spirit of Loma Linda University Health. She embodies excellence in clinical practice and leads with integrity, kindness, and an unwavering commitment to patient-centered care. Her presence uplifts those around her, making her an outstanding role model in our nursing community and the perfect candidate for this DAISY Award.