I’m one of those kinds of patients who thinks they know best and will temper what I’m told to do in line with what I want to do. I’m not difficult, but I’m difficult to direct. Without a pause, Emma adjusted her approach to ensure that I received the best of attention and carried out the advice she gave me. And I did because she forged my trust and respect almost instantly. 
 
I know this to be true because I watched the way she commanded her responsibilities across the ward as I hobbled about pre and post op, ensuring everyone got the very best of her and ensuring the quality of delivery of service. 
 
With empathy, compassion, and a burning drive to educate, Emma embodies everything we value in nursing and the NHS—professionalism with a smile, care, and respect. Kettering General is a better place for having her in it, and her short period intersecting with my life will have a profound, lasting impact on how I treat my sugar levels. 
 
Pulled from pillar to post with the demands placed on her on shift, she maintained an air of grace, humour and professionalism. And, with her time at an absolute premium, she made everyone feel listened to and important, adapting instantly from the need to need to deliver nursing to the very highest standard. 
 
I’m profoundly grateful to Emma for her support and advice - and post-op directions that, for the first time in my life, I’ll be following to the letter.