Mr. Rincones is always friendly and caring, even when he feels bad. He is very efficient. He goes above and beyond to help me even when it is not part of his job. I was talking to him on the phone, when finished I asked him to transfer me to the pharmacy. He said, "What do you need?" I needed to order 3 refills. He said, "I can do that." He ordered them and asked me if I needed anything else.
Another time, I called him trying to get info on a COVID-19 antibody test. I gave him the phone number for a lab in Austin, TX. He called and got the information and passed it to my Doctor. He is very good to return my phone calls. It makes a real difference when a nurse shows he really cares and makes you feel important. It makes the pain a little less painful. Epifanio Rincones is that kind of a person, we are lucky to have him. Maybe? You could clone him.