I had a patient on 4N that was passing away and because of COVID-19, the patient was not allowed to have family in the room with her. Erin set up a Zoom call on her personal account and set up a computer for the family to be able to talk with and pray with their family member.
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In the beginning week or two of the COVID-19 pandemic, Erin was charging 4N. I was reassigned there and witnessed her thinking outside the box when an elderly woman, with a pending COVID test, was put on comfort measures. Unable to have visitors until cleared, Erin used the Zoom app for her family members to be virtually at her bedside. When I asked about the patient the next day, the patient's nurse said, 'the patient passed away at 245 but she was surrounded with 8 family members via Zoom call'. They got to pray with her and tell her what a wonderful mom she was. It was really peaceful and beautiful. If it wasn't for Erin going above and beyond and thinking outside the box, this patient may have died alone. I'm so thankful for her compassion and quick thinking in these unprecedented times.