My mom was admitted to Saint Barnabas for a hip fracture. Erin was one of her regular daytime nurses who showed exceptional compassion and care during her stay. Erin was very attentive to my mom's needs given that my mom had this extensive surgery for the first time and pain management was integral to her recovery. Erin has a great relationship with the attending physician and was able to ask and text her for the proper advice on how to best treat her pain so she was not waiting around. She was also able to coordinate with physical therapy so my mom's pain treatment would allow her to actively participate in PT activities. This is a great representation of putting the needs of patients first since avoiding any delays in patient treatment can make an extraordinary difference in their quality of recovery. She even visited my mom on her day off to show her encouragement and support and it truly helped lift my mom's spirits to see her on a weekend.
Erin is a fine example of how being friendly, positive and connecting with the emotions of patients greatly helps alleviate the stress and concern my mom had about her future. Her polite and gentle mannerisms definitely allowed my mom to feel like she was truly being cared for with a personal and customized touch. She was not treated like just another patient in the hospital. She contacted my mom post-op to check on her progress and helped advise me on symptoms to watch out for while caring for her at home. I am extremely grateful for Erin's kind attributes that have truly helped pivot my mom's attitude towards how she looks at her recovery process. Even now, we often talk about her great persona and how she truly epitomizes what nursing is all about.