Ester was kind, compassionate, warm, and incredibly knowledgeable. She made us feel so much more comfortable by previewing the procedure prior to moving my husband to the CT area for a bone marrow biopsy. My husband’s mother passed away at the same age he is. This is a very scary time for him. Ester’s warmth and support in preparing him for this procedure made a huge difference, even though she didn’t know how the history impacted him. She is smart and confident, and her evidence-based, patient-centered care exemplifies quality nursing practice.