Ester Bettencourt, RN

Ester was kind, compassionate, warm, and incredibly knowledgeable. She made us feel so much more comfortable by previewing the procedure prior to moving my husband to the CT area for a bone marrow biopsy. My husband’s mother passed away at the same age he is. This is a very scary time for him. Ester’s warmth and support in preparing him for this procedure made a huge difference, even though she didn’t know how the history impacted him. She is smart and confident, and her evidence-based, patient-centered care exemplifies quality nursing practice.