Fernando took care of my elderly father, who is a retired anesthesiologist and, at times, comes across as aggressive and cranky when he does not understand why he requires labs and imaging without medical explanation. Fernando handled him with grace and utmost professionalism, and then they became friends, and my dad absolutely loved him. Fernando was kind and gracious and really knew how to handle situations like these. Dad wanted to personally thank him for his dedication to patient care. He went above and beyond! I am a gastroenterologist who flew in from out of state to help him behave, but Fernando was a boss!!