Surgery is scary. Patients and their families arrive in the Pre-Operative Department, scared, afraid and worried. When they meet Flavia Pluvoise, a Registered Nurse in the Pre-Op area, they relax, exhale, and feel safe. Patients write great praise for Flavia for her welcoming, calm, relaxed approach. Flavia recognizes how worried and stressed her patients are. Flavia immediately provides comfort. The patients relax and feel safe. Flavia turns the worry and stress around for the patient and their families. When Flavia prepares a patient for surgery, she provides a calm, relaxing mindset that supports safety and quick recovery. Starting in a relaxed state results in a better outcome for the patient. Flavia makes a difference.