As her manager and colleague, Fran consistently demonstrates outstanding professionalism in many areas. She is a great colleague who is held in high esteem by the whole ED team. As a nurse and worker, the empathy and kindness she extends to the patient and staff are always exemplary. Most of the Thank You cards and comments we receive from patients and their families refer to this nurse.

"She provided top-class service in the emergency department."

"I was nervous but the nurse on duty was very thoughtful and had a lovely warm personality which relaxed my fears."

"The nurse attending me was excellent and completely reassured me" are just some of the quotes from these cards. She is an inspiring, kind, and generous person. From the initial phone call to make an appointment and my care during visit, I would like to thank this nurse.