This morning around 2 a.m. I walked into the emergency department at Phoenixville Hospital with my daughter, who was in excruciating pain. We were immediately greeted with a smile by Gail, an RN in the ED. From the moment she began caring for my daughter, Gail exemplified exactly what you hope for when being cared for by a nurse. My daughter was terrified, having to have her first IV in her life and first operating room experience. Gail, through her compassion, kindness, and empathy, wiped my daughter’s tears away. She distracted my daughter through the IV process by talking to her about her school studies and the exciting adventures she had coming up this summer. Gail advocated for my daughter for pain control as she could see she was in excruciating pain. Gail made my daughter feel so comfortable and eased her anxiety, all with a warming smile. Phoenixville Hospital is extremely lucky to have Gail on their team, as she is a definite asset.