Gillian is an exceptional nurse leader who truly embodies the care delivery model we strive to achieve each and every day. In a span of a month, Gillian was nominated twice by two separate individuals. Both patients describe Gillian as someone who provided authentic comfort, reassurance, and concern about the care they received throughout their stay. They go on to say that these genuine acts did not stop when they left the facility, but were followed by support throughout their recovery process at home. One patient ends by stating that Gillian has a "kind, caring presence that provides a healing touch".