I had a non-English speaking patient I was taking care of and could not figure out what language the patient was speaking. I attempted to use the cyracom phone but the patient would not put the phone to their ear. Giselle came in to help her co-workers, as the unit was short-staffed. I explained to her I was having a hard time communicating with my patient and he would 't take his medication for me and was speaking a foreign language.

Giselle attempted to speak to the patient in various languages and once again attempted the interpreter phone. After another failed attempt, Giselle said she would try something else and was not going to give up. Giselle had the idea of utilizing a feature on google translate that is available on our work phones when the patient spoke again. The app identified that the patient was speaking Georgian. Giselle quickly typed on the app and the patient's eyes lit up when her reassuring words of "we want to take care of you" came out of her phone in a robot voice.

While I and another nurse cleaned the patient, Giselle started to ask the patient if she had any questions about her care. They talked back and forth on the phone until the patient was thanking her for her patience and all of the warm blankets. They even bonded over their tattoos and short stories over what each one meant. The patient was then able to transfer out of the ICU quicker than expected with Giselle's help and quick thinking. This is just a brief example of how Giselle goes above and beyond for her patients and co-workers to ensure thorough care. We are so lucky to have Giselle as a nurse at Chilton.