This member felt cared for and listened to. I am sure that for Gurmeet this was another routine call, but the fact that this patient’s experience moved her to reach out with a written Kudo says volumes. This is just a reminder for you, Gurmeet, that even though you talk to dozens of our members every day you work, you might not always be aware that your kind and professional nursing care can really touch someone. We never know if our kind words may be the highlight of someone’s day! Our members rely on your confidence, professionalism, and, often most importantly, your compassion and acknowledgment of their concerns. This call reached this person in a way that we would like all of our members to feel, and I am sure there are many more whom you care for who feel the same way. Thank you, Gurmeet for representing Kaiser Permanente AACC in such a wonderful way. You are very appreciated!