My mother was hospitalized at MCMH. Hailey was her main nurse. My mother is 92 years old but wanted me to share that Hailey was very kind. My mother was scared-she had been seen in the ER and admitted. None of us expected that. She was COVID-positive. She was alone and isolated and scared. Hailey helped her stay calm and arranged for Mom to find a way to communicate with her family. When Hailey realized her hearing aid batteries were dead-she took the extra steps necessary to have family drop a new one off along with a bag of personal items. She knew how to change the batteries!!!!!

On my end, Hailey talked to me several times as I was scared and very frustrated. She kept me completely informed. It was clear to me that she was engaged with my mother. She went out of her way to hang a piece of paper in the window so I could find my mom’s room from the parking lot and she researched the current visitation guidelines and found a way to visit my mom. Seniors should never be scared and Hailey knew that.