Where do I start? Back in February my Grandma sadly passed away. Both myself and my family remember Hannah and the compassion and patient-centered care she showed us throughout my grandma's end of life care. Quite simply, nothing was too much. Whether it was something as small as making sure my Grandma was comfortable in her final hours, upholding her dignity; or making sure myself, my mum and family were as 'at-ease' as possible, even if it was something as simple as offering us a drink. It really amazed me, how peaceful the experience was and I really believe that is in no small part down to this wonderful nurse.
However, what sticks out more than anything is the way Hannah acted after my grandma's sad passing. It could be seen how distraught we were for our loss, and Hannah again went above and beyond. There was absolutely no sense we were under any pressure to leave or to rush our goodbyes, in fact, Hannah encouraged us to stay as long as possible and calmly explained 'what's next' in a sensitive and compassionate way so we were not distressed further.
Despite this, the thing that meant most to me, my mum, and uncle who were present was the following. There was nothing my grandma liked more than a cup of tea and a ginger biscuit. Hannah went on the hunt and made it her ambition to find us those biscuits - the tea was a little more retrievable. Hannah struggled and even when we said 'don't worry it's fine' she kept on searching. In the end, we were able to remember my grandma by having two of her favourite things by her side, a cuppa and a ginger biscuit, it seems utterly daft and such a small action, but that is such a precious memory that will stay with me forever, all made possible because of the compassion showed by Hannah. A true credit to this trust and a real ambassador for the Leeds Teaching Hospitals Trust. People like this are the real heroes in life. Thank you, Hannah.