Although I work for Trinity Health Michigan, I am writing this as the family member of a patient. My stepmom was admitted to Oakland and was newly diagnosed with several significant illnesses. She spent the first part of her stay on 6S, and Hannah was one of her nurses for several days.

One day, my step-mother was very lethargic and experiencing significant back pain. During rounds, her providers approved a pain medication for the relief of her back pain. As the day went on, she became more and more lethargic, eventually being difficult to rouse. In the afternoon, my sister and I asked the nurse for help, and she called the hospital's team to come evaluate her.

The residents arrived, examined her, and said they were not concerned. Later that day, Hannah called an RRT for my step-mother, who was found to have an ammonia level of 254, which is a critical value. She was admitted to the ICU and eventually stabilized. I wasn't aware that it was Hannah who called the RRT until I read her note in MyChart.

I believe Hannah is a DAISY Nurse due to her critical thinking and continuing to raise concerns for her patient in this case, which otherwise might have had a very bad outcome. Our family also always found Hannah to be kind, compassionate, professional, and helpful. Our family was on a very steep learning curve learning about illnesses and treatments, and Hannah explained everything carefully and clearly. In this kind of life-changing hospitalization, it was so appreciated to have Hannah and so many others.

A big thank you to Hannah for her work, kindness, and for always keeping an eye on safety!