I have a rare disorder, and Heather read about it on her personal time in order to provide more personalized care. She demonstrates this excellence in other ways by paying attention to my sensitivities associated with my disorder and asking me to teach her how to stretch my legs best so I'm as comfortable as possible. In addition to learning about my physical well-being, she takes time to get to know me. She provides compassionate and nurturing conversations that really make a tough situation SO much better. She is an absolute joy and goes above and beyond to provide me with the best care possible. I'm so thankful that she's my nurse!