You absolutely cannot mention ‘3-West’ without mentioning Heather. It is absolutely impossible. First, when you walk onto the unit you are immediately greeted with warmth. Second, she is always available to answer our questions. It can get extremely chaotic on the floor and as a new graduate nurse; we just don't have all the answers. She will always have an answer. This action alone demonstrates that patient care always comes first with Heather. The greatest part for me is that she encourages me to think in the right direction in terms of patient care and helps me to advocate for my patient. She questions me to make me redirect my thought process in a non-intimidating way where I feel comfortable and not vulnerable. By redirecting my thought process, I am able to critically think so I can meet Jefferson’s core value of improving lives